Returns & Refunds


For all returns customer must notify UrbanHand within 5 days of receiving their order. is not liable for any products damaged or lost during shipping. If you feel the product has been previously damaged or are not satisfied with your order please return the product in the condition received with in 5 days of receiving it. UrbanHand will not bear return shipping costs. If eligible you can claim a replacement or refund.


Refunds will be processed through same mode with 10 working days. Customers may receive a full refund on certain products. Customized products, Greeting cards and the Lifeline bracelet are not eligible for refunds.